Consumer Empowerment: Safeguarding Consumer Rights Through BPSK’s Arbitration Post the Constitutional Court Decision

The arbitration decision by BPSK, can be filed with objections in accordance Law 8/1999 and annulment under 30/1999. These two actions raise questions related to the process resolve consumer disputes, protection, impact of Constitutional Court’s on awards. This is because both are contrary final binding nature award. Through doctrinal research method, it was found that three years since Decision, there has been an increase decisions awards BPSK decisions. Court Decision impacts. It makes easier for aggrieved party resolving disputes through file or objection. Meanwhile, also protection lose its force.